Return Policy

1. Overview

At MPS Group, we strive to provide the best shopping experience. If you are not satisfied with your purchase, we offer a return policy subject to the following conditions.

2. Eligibility for Returns

• If an item is received in a damaged condition, a complaint must be registered within 24 hours along with an unboxing video.
• Items must be returned within 7 Days days from the date of delivery.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Certain items such as perishable goods, personalized products, or clearance items may not be eligible for return.

3. Return Process

• Contact our customer support team at hello@mpsgroup.in to initiate a return.
• We will provide return instructions and shipping details.
• Pack the item securely and send it to the provided return address.
• Once received and inspected, we will process the refund or exchange.

4. Refund Policy

Refunds will be processed within 7 Days business days after the returned item is inspected. The refund will be issued to the original payment method.

5. Exchange Policy

Exchanges are subject to product availability. If the desired product is unavailable, a refund will be issued.

6. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

7. Contact Us

For any questions regarding this Return Policy, contact us at:

• Email: hello@mpsgroup.in